Insurance

• Adjust highly complex auto insurance claims end-to-end in compliance with state laws and regulations
• Accountable for delivering best in class service, through setting appropriate expectations, proactive communications, advice, and empathy
• We offer a flexible work environment that requires an individual to be in the office 3 days per week, after completing 6 months in office
• This position will be based in our Tampa Florida Campus locations
• Relocation assistance is not available for this position
• Tasks: Investigates to determine coverage, liability, and physical damage including total loss settlements for highly complex auto claims
• Negotiates liability for comparative negligence (claimant or adverse carrier)
• Identifies coverage concerns, reviews prior loss history, determines, and creates Special Investigation Unit (SIU) referrals, when appropriate
• Interacts with multiple parties to gather information (police reports, recorded statements, witness statements) determine liability
• Analyzes information obtained to establish compliance for regulatory requirements and settlement value
• Evaluates and negotiates settlement of automobile first and third-party physical damage claims within established settlement authority limits and negotiates any excessive storage charges
• Resolves claims through proactive problem solving and decision making, within authority guidelines and under moderate supervision, overcoming obstacles, and effectively prioritizing the workload
• Clearly documents thought process including damage evaluation, investigation, negotiation, and settlement decisions
• Collaborates and sets expectations with external and internal business partners to facilitate claims resolution
• Supports members, business partners, and claimants, through use of varying communication channels to include utilization of digital tools to drive timely and effective resolutions through exceptional service
• Applies proficient knowledge of P&C insurance industry products, services, to include P&C insurance policy contracts, coverages and internal claims handling process and procedures
• May serve as an informal resource for team members
• Applies proficient knowledge of Auto Physical Damage to adjust claims
• Supports workload surges and catastrophe (CAT) response operations as needed, including mandatory on-call dates and potential evening, weekend, and/or holiday work outside normal work hours
• May be assigned CAT deployment travel with minimal notice during designated CATs
• Works various types of claims, including ones of higher complexity, and may be assigned additional work outside normal duties as needed
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

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