Technical Product Manager

• Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
• Collaborate with internal collaborators and partners to tackle complex and ambitious problems to optimize the customers’ (internal/external) experience with market offerings
• Design and drive implementation of multi-platform technology and digital solutions
• Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
• Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
• Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope
• Ensure strategic alignment across the product and its participants, suppliers, and customers
• Lead team and stakeholders to envision, define, and translate product opportunities into initiatives and drive execution strategy
• Shepherd highly complex, highly integrated, and strategic product opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs
• Drive, quantify, and defend product investments through Business Case artifacts and hypotheses
• Leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
• Prepare compelling presentations and communicate complex concepts to diverse audiences, including senior leadership
• Conduct internal and external research and situational analysis to identify and apply industry best practices and trends
• Mentor team members and act as an escalation point; ensure risks are identified, measured, monitored, and controlled

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