USAA

Lead Digital/Technical Product Manager – Customer Identity and Access Management

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona

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Salary

💰 $143,320 - $273,930 per year

Job Level

Senior

About the role

  • Lead the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
  • Collaborate with internal collaborators and partners to tackle complex and ambitious problems to optimize the customers’ (internal/external) experience with market offerings
  • Design and drive implementation of multi-platform technology and digital solutions
  • Optimize and improve existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
  • Employ User Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
  • Develop the product strategy, vision, and goals and justify decision-making related to the balance and mix of innovation types and investments for Digital and Technology products of complex and significant scope
  • Ensure strategic alignment across the product and its participants, suppliers, and customers
  • Lead team and stakeholders to envision, define, and translate product opportunities into initiatives and drive execution strategy
  • Shepherd highly complex, highly integrated, and strategic product opportunities from idea to market validation through collaboration with all relevant stakeholders and SMEs
  • Drive, quantify, and defend product investments through Business Case artifacts and hypotheses
  • Leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
  • Prepare compelling presentations and communicate complex concepts to diverse audiences, including senior leadership
  • Conduct internal and external research and situational analysis to identify and apply industry best practices and trends
  • Mentor team members and act as an escalation point; ensure risks are identified, measured, monitored, and controlled

Requirements

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 8 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience
  • Extensive knowledge of Technology/Digital products and emerging technology platforms, applications data analysis and research techniques and standards
  • Proven track record to effectively develop, influence, present and communicate highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership
  • Experience leading large scale programs requiring significant coordination and follow-up (preferred)
  • Familiarity with authentication/identity management experiences in the telephony or digital channels (preferred)
  • The ability to identify high-impact authentication/identity management use cases and translate them into a clear product vision (preferred)
  • Proven ability to bridge gaps between technical teams (engineers, data scientists) and non-technical partners (business, marketing, compliance, executives)
  • Experience managing the full lifecycle of products, from identifying the problem and creating the experience to deploying and iterating in production
  • Familiarity with challenges like fraud prevention, data and analytics, and solution scalability
  • USAA does not provide visa sponsorship for this role; applicants requiring immigration support (H-1B, TN, STEM OPT) should not apply