USAA

Intermediate Technical Product Manager, Digital Messaging

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $77,120 - $147,390 per year

Job Level

JuniorMid-Level

About the role

  • Support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
  • Collaborate with internal collaborators and partners to tackle complex and exciting problems to optimize the customers’ (internal/external) experience with market offerings.
  • Design and drive implementation of multi-platform technology and digital solutions.
  • Optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs).
  • Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
  • Leverage Digital or Technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Prepare supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders.
  • Collaborate with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals.
  • Find areas of opportunity and solve for customer pain points to inform and support team members.
  • Leverage data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs.
  • Research and identify industry best practices and trends to increase effectiveness of Digital or Technology products.
  • Maintain and apply developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
  • 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
  • Experience developing presentations to communicate complex concepts to a diverse audience.
  • Knowledge of Agile Methodology.
  • Validated experience refining agile features for complex platforms.
  • Strong UX understanding leading to exceptional end to end digital experiences.
  • Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes.
  • Experience driving alignment in matrixed organizations through communication and problem-solving.
  • Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics) to convert data into actionable business improvements.
  • Solid eye for business with direct experience in financial product verticals such as banking and insurance, understanding economics and trends.
  • Possesses a strong ability to translate business requirements into clear platform implications and technical specifications.
  • Demonstrates understanding of platform architecture and backend systems to effectively evaluate feasibility, estimate effort, and drive conversations forward.
  • Demonstrated systems thinking.
  • Demonstrated ability to take initiative and challenge status quo.
  • USAA does not provide visa sponsorship for this role; candidates who will need immigration support should not apply.