USAA

Senior Digital/Technical Product Manager

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States • Arizona, Colorado, Florida

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Salary

💰 $114,080 - $218,030 per year

Job Level

Senior

Tech Stack

Cloud

About the role

  • Facilitate the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members.
  • Collaborates with internal collaborators and partners to take on complex and challenging problems to optimize the customers’ (internal/external) experience with market offerings.
  • Designs and drives implementation of multi-platform technology and digital solutions.
  • Optimizes and improves existing products and experiences across delivery channels and platforms to drive Key Performance Indicators (critical metrics) and Key Risk Indicators (KRIs).
  • Employs User Centered Design and Design Thinking methodologies to bring elite Digital and/or Technology driven products to market.
  • Develops the product strategy, vision, and goals and supports decision-making related to the balance and mix of innovation types and investments.
  • Independently employs Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create and maintain roadmaps, and improve performance.
  • Translates Digital or Technology product and experience opportunities into initiatives and drives execution strategy.
  • Shepherds complex opportunities from idea to market validation through collaboration with SMEs.
  • Leads the development of Business Case artifacts and hypotheses for scoping and prioritization of efforts.
  • Continuously employs advanced data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against critical metrics/KRIs.
  • Leads cross-functional product teams and relationships to discover and build new products, experiences, and features by collaborating with collaborators and organizational leaders.
  • Prepares compelling presentations, and other communication standards and templates, to present and communicate complex concepts to a diverse audience, including senior leadership.
  • Conducts internal and external research and situational analysis to identify and apply industry standard methodologies and trends to increase effectiveness of products.
  • Maintains and applies advanced knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management.
  • Serves as a resource to team members and assists with on-boarding new employees.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
  • 6 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing.
  • Shown ability to effectively develop, influence, present and communicate complex concepts to cross-functional teams, non-technical users, and leadership.
  • Demonstrated ability to work in an Agile, Lean Product Development and Lean Portfolio Management environment.
  • Knowledge of digital and technology strategy and delivery as it relates to roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
  • Knowledge of Experience Design concepts and Human Centered Design concepts, roadmap development, journey mapping, competitive analysis and research, and situation analysis methods.
  • USAA does not provide visa sponsorship for this role.