Senior Technical Product Manager – Global Service & Repair
Johnson & Johnson
ERP
Intermediate Digital/Technical Product Manager, Customer Identity and Access Management
USAA
full-time
Posted on:
Location: Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $77,120 - $147,390 per year
Job Level
JuniorMid-Level
About the role
- Support the discovery, delivery, and performance of digital and technology products and their experiences
- Collaborate with internal collaborators and partners to tackle complex problems to optimize customers’ experience with market offerings
- Design and drive implementation of multi-platform technology and digital solutions
- Optimize and improve existing products and experiences across channels and platforms to drive KPIs and KRIs
- Employ Human-Centered Design and Design Thinking methodologies
- Leverage research, business and market intelligence, and data-driven insights to identify opportunities and maintain roadmaps
- Prepare supporting data and materials for presentations to inform and influence stakeholders
- Collaborate with stakeholders to formulate strategies for achieving product goals
- Leverage data-driven problem-solving to report on product and experience performance against KPIs/KRIs
- Research industry best practices and trends
- Ensure risks are identified, measured, monitored, and controlled per policies
Requirements
- Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree
- 2 years Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
- 1 year of Customer Contact Channel experience within Insurance or Financial services industry may substitute for 1 year of minimum experience
- Experience developing presentations to communicate complex concepts to a diverse audience
- Knowledge of Agile Methodology
- US work authorization (USAA does not provide visa sponsorship)
