USAA

Intermediate Digital/Technical Product Manager – Mobile

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $77,120 - $147,390 per year

Job Level

JuniorMid-Level

Tech Stack

AndroidiOS

About the role

  • Support the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members
  • Collaborate with internal collaborators and partners to tackle complex and exciting problems to optimize the customers’ (internal/external) experience with market offerings
  • Design and drive implementation of multi-platform technology and digital solutions
  • Optimize and improve existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs)
  • Employ Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market
  • Maximize Digital or Technology research, business and market intelligence, and data-driven insights to support team members to find opportunities, propose solutions, create and maintain roadmaps, and improve performance
  • Prepare supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key team members
  • Collaborate with partners to formulate effective strategies for achieving key Digital or Technology product goals
  • Find areas of opportunity and solve for customer difficulties to inform and support team members
  • Leverage data-driven problem-solving techniques and analytical difficulty to understand and report on product and experience performance against KPIs/KRIs
  • Research and identify industry procedures and trends to increase effectiveness of Digital or Technology products
  • Maintain and apply developing knowledge of the Business, Technology, UX, and meaningful experiences and processes, and an academic understanding of Product Management
  • Ensure risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures
  • Be in the office 4 days per week (flexible work environment)

Requirements

  • Bachelor’s degree OR 4 years of related experience may be substituted in lieu of degree
  • 2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
  • 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required
  • Experience developing presentations to communicate complex concepts to a diverse audience
  • Knowledge of Agile Methodology
  • 1-3 years’ experience of Mobile App development, creating new experiences across iOS and Android (preferred)
  • 1-3 years’ experience working across functions of product management, engineering, design, portfolio management, innovation, and analytics (preferred)
  • Hands-on experience using tools of Jira, Clarity, and Figma (preferred)
  • Familiarity reviewing and actioning customer feedback as part of the product management lifecycle (preferred)
  • Advanced degree or relevant industry certifications or professional development (preferred)
  • USAA does not provide visa sponsorship for this role; applicants who will need immigration support are asked not to apply