USAA

Mid-Level Digital/Technical Product Manager – Personalization

USAA

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $103,450 - $197,730 per year

Job Level

Mid-LevelSenior

About the role

  • Perform discovery, delivery, and performance of digital and technology products and their experiences for USAA members
  • Collaborate with internal customers and partners to tackle complex problems and optimize customer experiences
  • Develop and drive implementation of multi-platform technology and digital solutions
  • Optimize and improve existing products and experiences across channels and platforms to drive KPIs and KRIs
  • Employ Human-Centered Design and Design Thinking methodologies
  • Use research, business and market intelligence, and data-driven insights to find opportunities and create roadmaps
  • Translate product and experience opportunities into initiatives (requirements, features) and drive execution strategy
  • Shepherd products from idea to market validation through collaboration with Business, UX, Technology, Ops, Marketing, and SMEs
  • Create business case artifacts and hypotheses for scoping opportunities
  • Continuously analyze and report on product performance against KPIs and KRIs
  • Generate insights using various tools to uncover improvement areas
  • Develop relationships with business partners and members to understand needs
  • Prepare presentations and communications to convey complex concepts
  • Research industry protocols and trends and maintain knowledge of Business, Technology, and UX
  • Ensure risks are identified, measured, monitored, and controlled per risk and compliance policies

Requirements

  • Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
  • 4 years Digital/Technology Product Management experience, including Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
  • 1 year of Customer Contact Channel experience within Insurance or Financial services industry can replace 1 year of minimum experience
  • Demonstrated ability to effectively develop, present, influence, and communicate business decisions
  • Knowledge of Agile Methodology
  • Validated experience refining agile features for complex platforms
  • Strong UX understanding leading to exceptional end to end digital experiences
  • Demonstrated ability to connect and influence cross-functional teams
  • Experience driving alignment in matrixed organizations
  • Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics)
  • Experience with financial product verticals such as banking and insurance
  • Evidenced focus on continuous growth and incorporating new technologies
  • Adaptability and agility to keep pace with digital trends and technologies
  • USAA does not provide visa sponsorship (no H-1B, TN, STEM OPT, etc.)