Director

• Advises the planning, execution, and analysis of Military Affairs service strategies.
• Collaborates with executive management to establish strategic and operational frameworks and achieve business objectives.
• Provides consultation and execution support to USAA National Platform issues.
• Facilitates contact between internal and external partners to complete business agreements and assists with contract negotiations, proof of concepts, and return on investment contract surveys.
• Collaborates with Marketing and Corporate Affairs partners to ensure accuracy and appropriateness of content and imagery depicting or referencing members of the Armed Forces.
• Leads and initiates team training opportunities (e.g., New Product information, Marketing Campaign, Eligibility etc.) for Military Affairs Field team and USAA entities.
• Develops and implements internal Military Affairs processes, policies, and programs to support current and future opportunities.
• Monitors and evaluates the effectiveness of processes, policies, and programs, adjusting plans as necessary to achieve desired outcomes and address gaps.
• Facilitates access to Armed Forces installations through dialogue with appropriate levels of military leadership.
• Represents USAA at selected public events engaging the military community.
• Advises and trains senior management, new employees, and third-party vendors on military culture and relationship issues.
• Responsible for the coordination with the Military Affairs field team for trips to military installations.
• Implements standard processes and management routines to increase efficiency, reduce costs, and improve member experience.
• Travels regularly to field locations to support team members, assess operations, and maintain positive relationships with key partners.
• Builds and leads all aspects of a team of employees through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Director, Military Affairs – Army

Branch Director, Home Health

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Director, Branding – Creative Services

Director, Program Planning and Execution