Business Operations

• Plans, directs, and coordinates activities for complex processes
• Develops and implements strategic customer specific business process program plans
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes
• Manages the performance of processes by developing control limits and monitoring key performance indicators
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers
• Utilizes reporting, data, and analytics to measure process and project performance
• Stays current with emerging technologies and evaluates business processes for continuous improvement

Senior Business Process Owner – Auto Telematics and Investigations

Manager, Business Operations

Sourcing Business Operations Leader

Global Services Business Operations Leader

Senior Associate, Provider Business Operations

Enterprise Business Systems Release Management Lead