Business Operations

• Develops and implements strategic customer specific business process program plans that align with enterprise strategy and influence appropriate roadmap(s)
• Applies expert knowledge of the business and leads the alignment and development of business deliverable processes and capabilities to materially change and improve business performance
• Serves as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution
• Manages the performance of processes by developing control limits, monitoring key performance indicators and informing stakeholders of any deficiencies, improvements, operational risks issues, etc. and drives collaborative efforts to ensure process delivers against requirements
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
• Develops communication plans for customers and internal stakeholders
• Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies
• Utilizes reporting, data, and analytics to measure process and project performance, deliver process operational efficiencies, and inform key stakeholders
• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives
• Provides mentorship and guidance support for team and applicable business partners
• Actively provides relevant business performance intel to progress the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes

Senior Business Process Owner – Property

Director of SIOP – Business Operations

Senior Manager, Business Process Excellence

Senior Business Operations Specialist

Manager, Business Operations

Sourcing Business Operations Leader