Senior Business Process Owner – Claims User Experience, Claims Optimization
USAA
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Arizona, Colorado, Florida, Texas, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $93,770 - $179,240 per year
Job Level
Senior
About the role
- Plans, directs, and coordinates activities for complex processes
- Supports alignment of process to overall experience strategy and vision
- Develops and implements strategic customer specific business process program plans
- Applies expert knowledge of the business and leads the alignment and development of business deliverable processes
- Manages the performance of processes by developing control limits, monitoring key performance indicators
- Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks
- Develops communication plans for customers and internal stakeholders
- Ensures alignment between internal stakeholders and customers across all business process projects
- Utilizes reporting, data, and analytics to measure process and project performance
- Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts
- Provides mentorship and guidance support for team and applicable business partners
Requirements
- Bachelor’s degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies
- Experience in implementing and sustaining change/improvements (change champion)
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices
- Demonstrated experience with Lean, Business Process Management, or similar methodology
- Demonstrated experience with utilizing various systems to collect and analyze data
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process executionprocess engineeringprocess optimizationquality managementprocess improvementproblem-solving toolsprocess mappingprocess modelingdata analysisrisk management
Soft skills
leadershipmentorshipcommunicationcollaborationstrategic planningstakeholder managementchange managementcontinuous improvement
Certifications
Bachelor's degree