Support Engineer

• Evaluate complex business data and trends to recommend changes in methods or procedures
• Provide support and direction to team members and functional partners
• Apply subject-matter-expert functional knowledge to produce complex work deliverables
• Assist and mentor team members and project managers in developing problem-solving approaches
• Manage broad functional projects and/or participate as a SME resource
• Maintain broad system knowledge and implement training needs
• Plan and design business processes and recommend changes
• Gather information, analyze data and trends to identify business optimization opportunities
• Support team with assigned analysis and contribute in discussions of strategic options

Business Support Analyst – Lead

Technical Support Specialist II

Deskside Support Technician

Technical Support Specialist

Customer Technical Support – Internal End User Support

Spacecraft Systems Technical Analyst – System Safety, Reliability