Senior Manager, Business Operations
Stronghold
Senior Business Process Owner – Risk and Compliance
USAA
full-time
Posted on:
Location: Arizona, Colorado, Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $93,770 - $168,790 per year
Job Level
Senior
About the role
- Plan, direct, and coordinate activities for complex business processes covering problem definition, requirements, design, testing, and implementation.
- Understand process operating objectives, business rules, performance requirements, risks, controls, and interactions between dependent processes.
- Support alignment of processes to overall experience strategy and vision.
- Develop and implement strategic customer-specific business process program plans that align with enterprise strategy and influence roadmaps.
- Apply expert business knowledge to align and develop deliverable processes and capabilities to materially change and improve business performance.
- Serve as functional expert to develop end-user focused process solutions.
- Manage process performance: develop control limits, monitor KPIs, report deficiencies, and drive collaborative improvements.
- Identify, own, execute, enhance, and align controls to mitigate operational and compliance risks for owned processes.
- Develop communication plans for customers and internal stakeholders and ensure alignment across projects and services.
- Utilize reporting, data, and analytics to measure performance and deliver operational efficiencies.
- Stay current with emerging technologies and lead continuous process improvement efforts.
- Lead solution development including business case and benefits substantiation; drive business requirements for improvements.
- Provide mentorship and guidance for team members and business partners.
- Provide business performance intelligence to support planning, research, analysis, development, and implementation of new or modified applications and processes.
- Ensure risks associated with business activities are identified, measured, monitored, and controlled per risk and compliance policies.
Requirements
- Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
- 6 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
- Experience in successfully applying quality management, process improvement, and problem-solving tools and methodologies.
- Experience in implementing and sustaining change/improvements (change champion).
- Hands on experience with Process Mapping and Modeling and creating and validating process documentation.
- Experience in the application of process management standards and policies, and knowledge of applicable regulations and risk management practices.
- Demonstrated experience with Lean, Business Process Management, or similar methodology.
- Demonstrated experience with utilizing various systems to collect and analyze data.
- (Preferred) Experience in issue management, including root cause analysis and risk remediation.
- (Preferred) Control execution background, including control testing and effectiveness validation.
- (Preferred) Portfolio/Program management experience aligned to strategic business goals.
- (Preferred) Ability to develop and deliver concise, executive-level briefings and performance reports with strong written and verbal skills.
- (Preferred) Background in developing and operationalizing plans that support change adoption and engagement.
- (Preferred) US military experience through military service or a military spouse/domestic partner.
- USAA does not provide visa sponsorship for this role.
