Senior Claims Litigation Manager
USAA
full-time
Posted on:
Location Type: Hybrid
Location: Chesapeake • Florida, Virginia • 🇺🇸 United States
Visit company websiteSalary
💰 $103,450 - $197,730 per year
Job Level
Senior
About the role
- Manages complex litigation, to include BI cases involving serious bodily injury, disputed damages with potential for excess exposure, cases with complex coverage issues, declaratory judgment actions and aggravated liability;
- PIP/MP cases containing severe or catastrophic injuries, serious questions of law, extra contractual exposure or other regulatory penalties to the association;
- Subrogation litigation involving analysis of legal recovery theories, affirmative defenses, and applicable laws and doctrines
- Works independently with minimal supervision;
- Acts as a resource for colleagues with less experience
- Applies advanced knowledge of claims litigation processes
- Proactively manages litigation and acts as liaison with members, internal and external counsel
- Clearly documents litigation strategy, litigation budget, investigation, evaluation, negotiation, settlement, and trial decisions
- Represents USAA at mediations, case conferences, and/or trials
- Reviews, audits, and approves legal fees and expenses
- Partners and/or directs law firm vendors to facilitate timely lawsuit resolution
- Holds law firm vendors accountable for following Defense Counsel Litigation Handling Requirements
- Synthesizes analyses, identifies root cause(s), and provides recommendations that influence litigation and business solutions
- Provides insight and guides management and counsel on issues
- Assists team members in reviewing, formulating, and documenting litigation plan and serves as a resource to team members on escalated issues of an unusual nature
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
- May serve as assistant to the Director of Litigation Operations and assigned to work on special projects and develop/conduct training
- Will be prepared to assume responsibilities of the DLO, as needed, and demonstrate team leadership characteristics
- Ensures members receive high levels of service from themselves and law firm vendors
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Requirements
- Bachelor's degree; OR 4 years of related experience may be substituted in lieu of degree
- 6 years of relevant work experience handling complex liability and complex first party claims or progressive experience in complex litigation
- 2 years customer contact experience
- Claims adjusters license in assigned state or ability to obtain license within 3 months
- Advanced knowledge of strong negotiation techniques and customer service skills
- Excellent communication skills
- Advanced knowledge of P&C policies and state laws
- Advanced knowledge of regulatory compliance related to claims and claims litigation
- Experience handling large losses auto, property or commercial
- Proficient knowledge of Microsoft Office tools to include Word, Excel, and PowerPoint
Benefits
- comprehensive medical, dental and vision plans
- 401(k)
- pension
- life insurance
- parental benefits
- adoption assistance
- paid time off program with paid holidays plus 16 paid volunteer hours
- various wellness programs
- career path planning and continuing education
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
complex litigationclaims litigation processesnegotiation techniquesP&C policiesregulatory complianceliability analysissubrogation litigationlegal recovery theoriescustomer service skillsclaims handling
Soft skills
independent workteam leadershipcommunicationresourcefulnessproblem-solvingstrategic documentationcollaborationaccountabilitycustomer focustraining development
Certifications
claims adjusters license