Account Manager – Sales Ops

USA TODAY Network

Account Manager supporting the National Sales team at USA TODAY Co. Focus on client retention and revenue growth with a collaborative team approach.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital media advertising, with strong analytical skills in Excel and a proven track record in managing client accounts and RFPs. Capable of delivering high-quality customer service and optimizing processes to drive revenue growth.

Highest-signal resume keywords

Digital Media Advertising ExperienceRFP ManagementExcel Analytical SkillsProgrammatic Advertising FamiliarityProject Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisMedia PlanningPerformance ReportingProcess OptimizationTroubleshootingBilling ResolutionCustomer Satisfaction ManagementSales CollaborationAdvertising Solutions DevelopmentInventory Management

Soft Skills

Effective CommunicationOrganizational SkillsTeam CollaborationProblem SolvingProfessional Maturity

Tools & Technologies

DV360AdXRubiconPubmaticGAM

Industry Keywords

Digital MediaAdvertising SolutionsRFPsProgrammatic SalesClient Objectives

About the role

Key responsibilities & impact

Partner with sales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed
Successfully manage and support account base and new business as the day-to-day contact for accounts
Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery – this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
Project management of internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution
Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives
Participate in project work as directed by supervisor
Engage in ongoing development and growth:
Product value propositions
Setting up complex programs for success
Analyzing data/metrics
Developing comprehensive performance reports
Upselling and driving incremental revenue

Requirements

What you’ll need

College education
2-3 years working experience in digital media advertising
2-3 years previous work experience working with sales personnel
Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
Demonstrated organizational skills with a strong emphasis on quality assurance, process optimization, and the ability to effectively prioritize tasks and client needs
A team player, willing and able to collaborate with a diverse and dynamic team
Ability to work fast paced, high-pressured, dynamic environment, with tight deadlines
Professional maturity, integrity, discipline and a positive attitude
Demonstrated ability to think outside the box and take initiative to solve problems as they arise
Extensive working experience with online media sales and responding to RFPs in collaboration with others
Programmatic: familiarity and experience working in DV360, AdX, Rubicon, Pubmatic, GAM, etc.
Troubleshooting and management of deal health, etc.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account USA TODAY Network Website LinkedIn All Job Openings 201 - 500 employees 📱 Media 📣 Marketing 🤝 B2B Media
Marketing
B2B USA TODAY Network is the national media and advertising arm of USA TODAY Co. , operating a large portfolio of local and national publications and offering a full suite of advertising and marketing solutions. It provides digital and print display advertising, direct mail, branded content, performance marketing, video, SEO, merchandising, and self-serve marketplace services, backed by data-driven technology, creative services, events and an AI-powered platform. The Network emphasizes local advertising reach supported by national scale and serves businesses across automotive, travel, finance, education, home improvement and other verticals. Account Manager – Sales Ops Job not on LinkedIn 🔥 3 minutes ago 🇺🇸 United States – Remote 💵 $45k - $55k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💰 Account Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Partner with sales on incoming RFPs and proposals, to ensure we are meeting client objectives - collaborating with various cross-company teams to develop the best advertising solutions as needed
Successfully manage and support account base and new business as the day-to-day contact for accounts
Provide a high level of customer service to clients with effective communication, timely responses to requests and proactive resolution of potential issues
Develop and revise media plans with existing accounts by analyzing historical data on customer spending, as well as considerations of client objectives, timing, product offerings, product performance and inventory availability
Independently manage all post-sale activity to ensure customer satisfaction is achieved and to prevent under-delivery – this includes booking, trafficking, delivery reporting, optimizations and assistance in resolution of billing discrepancies
Project management of internal creative builds and sponsorship/custom programs – working as a liaison between client/creative agency and internal teams towards successful execution
Ensure effective communication with sales teams to understand and anticipate customer needs, and ensure that advertising solutions meet those needs while setting internal and external expectations
Support programmatic sales team and serve as a resource for the National Sales and Account Management team, as it relates to our programmatic business and initiatives
Participate in project work as directed by supervisor
Engage in ongoing development and growth:
Product value propositions
Setting up complex programs for success
Analyzing data/metrics
Developing comprehensive performance reports
Upselling and driving incremental revenue 🎯 Requirements
College education
2-3 years working experience in digital media advertising
2-3 years previous work experience working with sales personnel
Experience in Excel with strong analytical skills: must have a demonstrated track record of excellence in analytics, either via past work experience and / or successful completion of analytic coursework
Demonstrated organizational skills with a strong emphasis on quality assurance, process optimization, and the ability to effectively prioritize tasks and client needs
A team player, willing and able to collaborate with a diverse and dynamic team
Ability to work fast paced, high-pressured, dynamic environment, with tight deadlines
Professional maturity, integrity, discipline and a positive attitude
Demonstrated ability to think outside the box and take initiative to solve problems as they arise
Extensive working experience with online media sales and responding to RFPs in collaboration with others
Programmatic: familiarity and experience working in DV360, AdX, Rubicon, Pubmatic, GAM, etc.
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