Loan Partner

USA Mortgage

Loan Partner supporting mortgage loan processing and providing administrative support to Mortgage Loan Originator. Conducting research and coordinating tasks in a fully remote role.

Posted 6/2/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Assist the MLO with all originations and loan processing functions, providing administrative and operational support to both the MLO and borrowers.
Conduct preliminary research to support mortgage eligibility determinations.
Assist with pre-qualification and pre-approval activities as directed by the MLO.
Coordinate and schedule signing appointments.
Provide timely and professional customer service by communicating with borrowers.
Prepare loan files for submission to loan processing.
Perform data entry functions, including setting up new customer files and inputting application data.
Update and maintain the marketing and loan database for new loans.
Support the MLO’s marketing efforts by updating records.
Perform miscellaneous clerical and ad hoc duties as required to support the team.

Requirements

What you’ll need

Administrative assistance, clerical, and customer service knowledge and experience.
Mortgage banking industry, familiar with Conventional, FHA, and VA mortgage products.
Clear understanding of the current RESPA laws and guidelines.
Above Average Skills: Teamwork and productivity skills.
Must possess excellent problem solving and customer service skills.
Demonstrated Ability: P/C computer skills with solid understanding of MS Office and the ability to use the Encompass loan origination system.
General Knowledge: Attention to detail in a fast-paced environment with excellent customer service skills is a must.
Administrative best practices and procedures.
High school diploma or equivalent required.
2-4 year college curriculum preferred.
Two years' experience and/or training.
Knowledge of Encompass Database software and or equivalent along with basic computer skills.
MLO Originator License approved via NMLS.

Benefits

Comp & perks

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ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryloan processingmortgage eligibility determinationpre-qualificationpre-approvaladministrative assistancecustomer serviceattention to detailMS OfficeEncompass loan origination system

Soft Skills

teamworkproductivityproblem solvingcommunicationorganizational skillscustomer service skills

Certifications

MLO Originator LicenseNMLS approved