US Signal

Cloud Services Admin

US Signal

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

AWSAzureCloudLinuxOracleVMware

About the role

  • Serve as an escalation point for Level II issues, working independently to resolve complex technical problems.
  • Mentor Support Agents by providing guidance and skill development opportunities.
  • Handle overflow customer calls, acting as a subject matter expert and ensuring accurate trouble ticket documentation.
  • Participate in special projects and assignments as directed by leadership.

Requirements

  • Administrative experience in 2 or more of the following technology areas: Operating Systems: Windows Server, Linux (Red Hat, Oracle Linux, Ubuntu, etc.).
  • Hypervisors: Nutanix AHV, VMware ESXi, KVM
  • Data Protection: Commvault, Zerto, Acronis, Cohesity, or other Backup/DR technologies.
  • Public Clouds: Microsoft Azure, Amazon Web Services, Google.
  • CloudTools: Monitoring or Security platforms
  • Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.
  • Experience in a data center, service provider, or telecom environment
  • Certifications in Cloud, Data Protection, Disaster Recovery, Storage, and VDI strongly preferred
  • Simplify: Problem Solving, Strategic Thinking
  • Stay Curious: Learning Agility, Innovation, Open-Mindedness
  • Be Kind: Collaboration, Empathy, Interpersonal Skills
Benefits
  • Generous paid time off policy, including vacation, and 10 paid holidays
  • Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
  • 401(k) retirement plan with a generous contribution
  • Group Term Life Insurance covered 100% by employer
  • Wellness incentive to promote overall employee well-being
  • Paid volunteer time
  • Business casual dress code
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows ServerLinuxNutanix AHVVMware ESXiKVMCommvaultZertoAcronisCohesityMicrosoft Azure
Soft Skills
Problem SolvingStrategic ThinkingLearning AgilityInnovationOpen-MindednessCollaborationEmpathyInterpersonal Skills
Certifications
Cloud certificationsData Protection certificationsDisaster Recovery certificationsStorage certificationsVDI certifications