Cloud Services Admin

US Signal

Cloud Services Admin providing Tier 2 customer support for US Signal. Responsible for resolving escalated cases and mentoring Tier 1 agents in a technical operations team.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AWSAzureCloudLinuxOracleVMware

About the role

Key responsibilities & impact

Serve as an escalation point for Level II issues, working independently to resolve complex technical problems.
Mentor Support Agents by providing guidance and skill development opportunities.
Handle overflow customer calls, acting as a subject matter expert and ensuring accurate trouble ticket documentation.
Participate in special projects and assignments as directed by leadership.

Requirements

What you’ll need

Administrative experience in 2 or more of the following technology areas: Operating Systems: Windows Server, Linux (Red Hat, Oracle Linux, Ubuntu, etc.).
Hypervisors: Nutanix AHV, VMware ESXi, KVM
Data Protection: Commvault, Zerto, Acronis, Cohesity, or other Backup/DR technologies.
Public Clouds: Microsoft Azure, Amazon Web Services, Google.
CloudTools: Monitoring or Security platforms
Availability to consult, assist and/or perform after-hours support and participate in on-call rotations.
Experience in a data center, service provider, or telecom environment
Certifications in Cloud, Data Protection, Disaster Recovery, Storage, and VDI strongly preferred
Simplify: Problem Solving, Strategic Thinking
Stay Curious: Learning Agility, Innovation, Open-Mindedness
Be Kind: Collaboration, Empathy, Interpersonal Skills

Benefits

Comp & perks

Generous paid time off policy, including vacation, and 10 paid holidays
Competitive and comprehensive medical, dental, and vision benefits plans with Flexible Spending benefits including medical/dental expenses and dependent care
401(k) retirement plan with a generous contribution
Group Term Life Insurance covered 100% by employer
Wellness incentive to promote overall employee well-being
Paid volunteer time
Business casual dress code

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows ServerLinuxNutanix AHVVMware ESXiKVMCommvaultZertoAcronisCohesityMicrosoft Azure

Soft Skills

Problem SolvingStrategic ThinkingLearning AgilityInnovationOpen-MindednessCollaborationEmpathyInterpersonal Skills

Certifications

Cloud certificationsData Protection certificationsDisaster Recovery certificationsStorage certificationsVDI certifications