VP, Service Delivery

US Signal

Vice President of Service Delivery at US Signal managing service delivery strategy and operations. Leading a multidisciplinary organization to ensure customer satisfaction and operational excellence.

Posted 4/11/2026full-time🇺🇸 United StatesLead💰 $175,000 - $215,000 per yearWebsite

About the role

Key responsibilities & impact

Set the vision and strategy for Service Delivery
Define and execute a scalable delivery model aligned to US Signal’s growth objectives, customer expectations, and evolving service portfolio
Lead and develop senior leaders
Coach and support directors and managers across Service Delivery and Project Management, strengthening accountability, talent development, and succession planning
Drive customer success
Ensure consistent, high-quality delivery outcomes, personally engaging in executive-level customer relationships and leading resolution of high-impact escalations
Own financial performance
Manage forecasting, budgets, utilization, and profitability metrics to drive predictable revenue and margin performance
Partner across the business
Collaborate closely with Sales, Product, Finance, and Operations to align service offerings, staffing models, and delivery capabilities to market demand
Support sales and solution design
Provide executive oversight and guidance for complex or strategic deals, including delivery assumptions, Statements of Work, and resourcing plans
Build a high-performance culture
Foster an environment rooted in ownership, transparency, customer focus, and continuous improvement

Requirements

What you’ll need

6+ years of experience leading technical or professional services organizations with direct customer accountability
2+ years of experience in senior people leadership roles, managing managers or directors
Strong background in project management disciplines and large-scale service delivery operations
Experience supporting pre- and post-sales activities in a professional services or technology environment
Proven ability to drive customer satisfaction, delivery performance, and financial outcomes simultaneously
Bachelor’s degree or 4+ years equivalent professional experience
Ability to travel as needed
Valid driver’s license and insurance

Benefits

Comp & perks

Generous paid time off, including vacation and 10 paid holidays
Competitive medical, dental, and vision benefits with flexible spending accounts
401(k) retirement plan with a generous company contribution
Employer-paid group term life insurance
Wellness incentive program
Paid volunteer time
Business casual work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementservice delivery operationsfinancial performance managementforecastingbudgetingutilization metricsprofitability metricscustomer success strategiesexecutive oversightsolution design

Soft Skills

leadershipcoachingaccountabilitytalent developmentsuccession planningcollaborationcustomer focuscontinuous improvementcommunicationstrategic thinking