VP, Service Delivery
US Signal
full-time
Posted on:
Location Type: Hybrid
Location: United States
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Salary
💰 $175,000 - $215,000 per year
Job Level
About the role
- Set the vision and strategy for Service Delivery
- Define and execute a scalable delivery model aligned to US Signal’s growth objectives, customer expectations, and evolving service portfolio
- Lead and develop senior leaders
- Coach and support directors and managers across Service Delivery and Project Management, strengthening accountability, talent development, and succession planning
- Drive customer success
- Ensure consistent, high-quality delivery outcomes, personally engaging in executive-level customer relationships and leading resolution of high-impact escalations
- Own financial performance
- Manage forecasting, budgets, utilization, and profitability metrics to drive predictable revenue and margin performance
- Partner across the business
- Collaborate closely with Sales, Product, Finance, and Operations to align service offerings, staffing models, and delivery capabilities to market demand
- Support sales and solution design
- Provide executive oversight and guidance for complex or strategic deals, including delivery assumptions, Statements of Work, and resourcing plans
- Build a high-performance culture
- Foster an environment rooted in ownership, transparency, customer focus, and continuous improvement
Requirements
- 6+ years of experience leading technical or professional services organizations with direct customer accountability
- 2+ years of experience in senior people leadership roles, managing managers or directors
- Strong background in project management disciplines and large-scale service delivery operations
- Experience supporting pre- and post-sales activities in a professional services or technology environment
- Proven ability to drive customer satisfaction, delivery performance, and financial outcomes simultaneously
- Bachelor’s degree or 4+ years equivalent professional experience
- Ability to travel as needed
- Valid driver’s license and insurance
Benefits
- Generous paid time off, including vacation and 10 paid holidays
- Competitive medical, dental, and vision benefits with flexible spending accounts
- 401(k) retirement plan with a generous company contribution
- Employer-paid group term life insurance
- Wellness incentive program
- Paid volunteer time
- Business casual work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementservice delivery operationsfinancial performance managementforecastingbudgetingutilization metricsprofitability metricscustomer success strategiesexecutive oversightsolution design
Soft Skills
leadershipcoachingaccountabilitytalent developmentsuccession planningcollaborationcustomer focuscontinuous improvementcommunicationstrategic thinking