Call Center Trainer

US Service Animals

Call Center Trainer preparing agents for success in a sales-driven call center at SAPS LLC. Delivering training, coaching, and developing materials for new hires and existing agents.

Posted 5/13/2026full-timeRemote • Florida, Louisiana, North Carolina, Texas • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Deliver virtual and classroom call center training for new hires and existing agents
Coach agents through live call monitoring, roleplay, and one-on-one feedback
Develop and update training materials, scripts, and sales exercises
Identify skill gaps and escalate performance risks to the Training Manager
Document daily EOD recaps and live monitoring findings with behavioral specificity

Requirements

What you’ll need

2–5 years of call center experience in sales or customer service
Experience delivering training, coaching, or onboarding in a call center environment
Strong knowledge of sales techniques, objection handling, and CRM systems
Proficient in Google Workspace, Slides, and learning management tools

Benefits

Comp & perks

Health, Dental, Vision, Disability, and Life Insurance
401(k)/Roth IRA Match
Paid Time Off
Free Counseling Services
Remote Work Flexibility
FSA Account Offerings
Discounts on travel, movie tickets, electronics, and more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center trainingcoachingonboardingsales techniquesobjection handlingCRM systems

Soft Skills

communicationfeedbackperformance management