Client Support Team Lead

US Service Animals

Lead a remote call center support team helping clients with service animal documentation. Handle client interactions while coaching agents and ensuring service level adherence.

Posted 5/12/2026full-timeRemote • Florida, Louisiana, North Carolina, Texas • 🇺🇸 United StatesSenior💰 $40,000 - $45,000 per yearWebsite

About the role

Key responsibilities & impact

Handle inbound client contacts across phone, email, and chat
Monitor live call center queues and maintain service level expectations
Coach agents in real time and assist with escalations
Conduct quality audits and track KPIs for the Supervisor of Support
Maintain SOPs and support onboarding of new team members

Requirements

What you’ll need

High school diploma or equivalent required. Associate's or Bachelor's degree in Business, Communications, Human Services, or a related field preferred.
Minimum of 1–2 years of experience in a customer support, client services, or call center environment.
Strong interpersonal and communication skills, with the ability to deliver guidance and feedback clearly and professionally.
Experience supporting multi-channel environments (phone, email, chat, ticketing) preferred.
Open availability required across the full hours of operation: Monday through Sunday, 7:00 AM to 11:00 PM.

Benefits

Comp & perks

Health, Dental, Vision Insurance
401(k) Match
Paid Time Off
Life & Disability Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportclient servicescall center experiencequality auditsKPI trackingSOP maintenanceonboarding

Soft Skills

interpersonal skillscommunication skillscoachingguidancefeedback delivery

Certifications

high school diplomaAssociate's degreeBachelor's degree