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Retention Specialist – Customer Retention, Save Calls
US Service AnimalsRetention Specialist responsible for reducing cancellations and improving customer satisfaction in remote call center. Engaging with clients through various communication channels to enhance retention efforts.
Posted 4/30/2026full-timeRemote • Florida, Louisiana, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $16 per hourWebsite
About the role
Key responsibilities & impact- Provide support via phone, email, and chat
- Resolve cancellation requests with tailored solutions
- Assist clients based on needs
- Manage scheduling and case tracking
Requirements
What you’ll need- Experience in retention, customer service, or call center roles
- Strong negotiation and problem-solving skills
- Ability to de-escalate and retain dissatisfied customers
- Comfortable handling high call volume
- Reliable internet and distraction-free workspace
Benefits
Comp & perks- Health, Dental, Vision, Disability, and Life Insurance
- Paid Time Off
- 401(k) Match
- Employee Assistance Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
negotiationproblem-solvingde-escalationcustomer retentioncustomer servicecommunicationadaptabilitytime managementconflict resolutionactive listening