Extract, clean, and analyze call center data to identify trends, patterns, and opportunities for improvement
Develop projections and forecasts to support capacity planning and resource allocation
Create clear, impactful visualizations and dashboards that communicate complex data to leadership
Build and maintain regular operational reports that track key performance indicators
Collaborate with the Head of Call Center Operations to answer business questions through data
Support ad-hoc analysis requests and contribute to special projects as needed

Requirements

Education in Data Analytics, Statistics, Mathematics, Economics, Business Analytics, or a related field
Strong technical knowledge of data analysis concepts, statistical methods, and data visualization principles
Proficiency with tools such as Excel, Tableau, SQL, Python, or similar analytical software
Excellent problem-solving skills and attention to detail
Strong communication skills with the ability to explain technical concepts to non-technical audiences
Eagerness to learn and grow in a hands-on role
The ability to manage multiple priorities

Benefits

Health insurance plans, including dental and vision insurance
401(k) + matching up to 5%
Disability insurance
Generous paid time off policy
Opportunities for growth
A fun, relaxed culture filled with smart folks committed to success

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysisstatistical methodsdata visualizationcapacity planningresource allocationprojectionsforecastskey performance indicatorsdata cleaningdata trends

Soft Skills

problem-solvingattention to detailcommunicationcollaborationeagerness to learnability to manage priorities