Inside Sales Supervisor

US LBM

Inside Sales Supervisor leading a team in delivering service excellence for building materials distribution. Supervision of sales associates and managing customer relationships across Georgia locations.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service excellence and operational efficiency within the building materials supply industry, with strong leadership capabilities to manage and motivate a team. Proficient in sales support, pricing management, and problem resolution, ensuring effective communication and relationship building with customers.

Highest-signal resume keywords

Customer Service ExcellenceSales Support ExperienceSupervisory ExperienceBuilding Materials KnowledgeOperational Efficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Ticket CreationOrder ProcessingPricing ManagementBudgetingPerformance ManagementMaterial Take-OffsBlueprint ReadingComputer CompetencyMath SkillsProblem Solving

Soft Skills

Professional CommunicationTeam MotivationCritical ThinkingCreativityCustomer Relations

Tools & Technologies

Microsoft OfficeCash Register SystemsComputer Systems

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree (Preferred)

Industry Keywords

Building Materials SupplyDistribution OperationsConstruction IndustryPurchasing ManagementSales ManagementPersonnel ManagementBuilding CodesCredit Process

About the role

Key responsibilities & impact

Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department.
Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
Provide customer follow-ups.
Initiate telephone calls to customers to generate sales.
Coordinate purchase and delivery of special products.
Obtains information on pricing specifications, uses and availability.
Code and input customer orders, pricing information and additional data into the computer system.
Create sales tickets.
Maintain stock levels on the sales floor and in the stockroom.
Operate and balance cash register daily.
Research credits, returns, and late payments as needed.
Manage schedules for project by coordinating with outside sales, jobsites, and assigned customers.
Handles special orders and advanced pricing; assist with pricing and special price lists.
Develop and grow professional relationships with customers.
Resolve jobsite issues and customer problems.
Responsible for supervising a team of 4+ associates (direct and indirect reports), with responsibility for budgeting, goal setting, and performance management, including providing feedback and input on hiring and terminations.

Requirements

What you’ll need

High School Diploma or GED required. Associate's Degree preferred. Equivalent work experience may be considered in lieu of educational prerequisites.
4-6 years experience in building materials supply specifically within distribution operations and sales support required.
1-3 years supervisory experience in a customer oriented environment required.
Demonstrated selling or operations experience required.
Hands on experience in building supply, construction or distribution industry required.
Knowledge of business management operations including purchasing, sales and personnel management.
Strong problem solving, critical thinking, and creativity skills.
Good math skills needed.
Computer competency and good customer relations skills are required.
Proficiency in leadership duties including excellent professional communication skills and an ability to motivate a team in a challenging and fast-paced environment.
Special knowledge required--Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes. Computer literate with Microsoft Office products.
Ability to read material take-offs, estimates, blueprints, and other such documents.

Benefits

Comp & perks

Comply with all policies and standards
Adhere to Company’s commitment to workplace safety
Participate in and complete assigned trainings