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About the role
Key responsibilities & impact- Direct and coordinate activities of the branch operations to obtain optimum use of equipment, warehouse process and personnel.
- Establish, monitor, and maintain company performance metrics for order fill rate, on time delivery, equipment utilization, and Inventory accuracy.
- Conduct audits to monitor metrics that do not meet company standards or requirements.
- Utilize metrics and audits to quantify operational performance and to develop strategies and tactics that drive operational excellence throughout the locations.
- Facilitate regularly scheduled operations meetings with operations and location managers.
- Resolve operating difficulties and implement resolutions.
- Assist in preparation of store budgets and monitor the compliance of each department in accordance with the budget.
- Review production reports, department expenses, labor costs, and other reports and documents related to store operations.
- Measure productivity of departments within branch (i.e., counter, warehouse, and logistics/drivers).
- Focus on warehouse and delivery efficiencies to achieve on-time delivery to meet customer needs.
- Ensure vehicles are serviced as required and vehicle condition reports are completed and addressed.
- Review product flow for best space and labor utilization.
- Confirm inventory levels and cycle counting processes are properly maintained.
- Monitor operational expenses within departments managed.
- Enforce Company policy and procedures involving customers, vendors, and employees.
- Review personnel assignments with Branch managers and make recommendations according to service needs and sales plans.
- Confirm that the branch conducts regular counter, driver, and warehouse meetings and attend all meetings as required.
- Work with Sales management to ensure proper communication and training is maintained.
- Work with customers as necessary to help resolve problems and follow up on customer complaints to ensure a mutually satisfactory outcome.
- Responsible for overseeing a team of 12+ associates (direct and indirect), including hiring and termination decisions, setting goals, communicating expectations, providing performance feedback, and overseeing budget accountability.
Requirements
What you’ll need- Bachelor's Degree preferred.
- 4-6 years operational experience with significant career experience in a fast-paced distribution organization required.
- Comprehensive knowledge of general operations management and financial principles.
- Effective verbal and written communication skills along with demonstrated presentation skills are required.
- Proficiency in MS programs, computer based inventory control system (WMS preferred), etc.
Benefits
Comp & perks- Comply with all policies and standards.
- Adheres to Company’s commitment to workplace safety.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operations managementfinancial principlesinventory controlperformance metricsauditingbudget preparationproductivity measurementwarehouse efficiencydelivery efficiencycycle counting
Soft Skills
communication skillspresentation skillsproblem-solvingteam leadershipgoal settingperformance feedbackconflict resolutionorganizational skillscollaborationstrategic thinking