Service Optimization Analyst
US LBM
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Analyze operational workloads across support, administration, release, and project activities to understand how work is performed.
- Review intake paths, approval steps, handoffs, and sequencing of work to identify inefficiencies or unnecessary manual effort.
- Identify outcomes currently achieved through repetitive or manual processes.
- Determine where human involvement is required and where it can be reduced or removed.
- Redesign workflows to achieve required outcomes through automation, defaults, self-service, or alternative execution models.
- Eliminate redundant approval steps, intake paths, manual checks, and parallel processes.
- Pilot redesigned approaches and evaluate impact before broader implementation.
- Partner with technical teams to define automation or self-service solutions.
- Present clear recommendations that require leadership decisions regarding continuation or redesign of existing work patterns.
- Establish and maintain a prioritized backlog of workflow redesign opportunities based on operational impact.
- Monitor redesigned workflows to ensure legacy manual processes do not re-emerge.
Requirements
- Bachelor's Degree or Master’s degree in Computer Science or relevant experience.
- 5+ years of experience in operational analysis, IT operations, application support, platform operations, or similar environments.
- Demonstrated experience redesigning workflows to reduce manual effort or eliminate unnecessary process steps.
- Experience evaluating operational workloads and implementing system-level or process-level changes.
Benefits
- Comply with all policies and standards.
- Adhere to Company’s commitment to workplace safety.
- Participate in and complete assigned trainings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
operational analysisworkflow redesignautomationprocess improvementsystem-level changesprocess-level changesdata analysisproject managementIT operationsapplication support
Soft Skills
analytical thinkingproblem-solvingcommunicationcollaborationleadershipprioritizationevaluationrecommendation presentationadaptabilityattention to detail
Certifications
Bachelor's DegreeMaster’s Degree