Director of Operations, Creative

US Foods

Director of Operations leading Creative operations for US Foods, responsible for campaign delivery and resource management. Overseeing workforce planning and supplier relationships in a hybrid work environment.

Posted 6/12/2026full-timeRosemont • Illinois • 🇺🇸 United StatesLead💰 $125,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

Lead intake, prioritization, and workflow across the Creative team to ensure efficient delivery of campaigns, programs, events, and other business priorities.
Design and optimize workflows, handoffs, and operating rhythms across Creative and cross-functional partners to improve visibility, reduce friction, and increase speed to market.
Establish metrics, capacity planning, and governance practices that improve throughput, remove bottlenecks, and strengthen execution.
Lead contract workforce planning, onboarding, and day-to-day management to ensure flexible, effective support for business demand.
Assign and oversee contractor work, manage utilization, and maintain quality, speed, and alignment with team standards.
Manage contractor-related budgets and partner with internal leaders and talent providers to maintain a strong external workforce model.
Oversee relationships with external suppliers and production partners, to ensure strong service, accountability, and reliable delivery.
Manage supplier budgets, scopes of work, and performance to align spend with business priorities and delivery expectations.
Supervise and manage multi-million-dollar annual budgets and resource capacity plans for a 30+ person team.

Requirements

What you’ll need

Must have 10+ years of experience in an advertising, marketing agency, or large corporate matrix environment.
Minimum 7 years leading Creative or Marketing Resource Operations functions within either an agency or complex client operation; 7+ years of project management experience.
7+ years of people leadership and talent development experience building high-performing teams.
Significant experience in creative operations, marketing operations, project management, or resource management within a complex agency or corporate environment.
Experience leading business process improvement and change management initiatives.
Working knowledge of key operational functions and principles, including finance, customer service, and production.
Proven success managing projects from brief through delivery in a high-volume environment.
Excellent verbal and written communication skills.
Proficiency with project management software, Mac-based tools, and collaboration platforms.
Strong working knowledge of Microsoft Office Suite, including PowerPoint, Excel, and Word.
Exceptional at executing complex strategic projects under tight deadlines with strong follow-through and responsiveness.
Proven ability to take ownership and drive results across large, multifaceted initiatives.
Track record of establishing effective creative operations processes that improve delivery and team performance.
Strong business acumen, including budgeting and sourcing experience.
Ability to build influential, collaborative relationships across teams, functions, and levels.
Ability to influence others to set and achieve goals and deadlines.
Ability to identify risks in creative projects and develop contingency plans to mitigate them.
Flexible and adaptable in a fast-paced, evolving business environment.
Up to 10% overnight travel for business needs.

Benefits

Comp & perks

health insurance
pre-tax spending accounts
retirement benefits
paid time off
short-term and long-term disability
employee stock purchase plan
life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementcreative operationsmarketing operationsresource managementbusiness process improvementchange managementbudget managementcapacity planningmetrics establishmentcontract workforce management

Soft Skills

leadershiptalent developmentcommunicationcollaborationinfluencingproblem-solvingadaptabilitystrategic executionrelationship buildingownership