Customer Service Representative – National Sales

US Foods

Customer Service Representative liaising between National Sales customers and internal teams at US Foods. Handling inquiries, processing orders, and maintaining customer relations.

Posted 5/20/2026full-timeTwinsburg • Connecticut, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide contact and liaison between National Sales customers and the sales team and internal departments.
Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
Work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
Back up to Sales Coordinator roles.
Receive inbound calls and place outbound calls to customers to provide information about products and services and take orders.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Coordinate same-day deliveries and pickups for customers.
Process pickup requests from customers and National Sales team.
Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers.
Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Requirements

What you’ll need

High School diploma or equivalent required; Bachelor’s degree preferred.
Minimum of three years experience in customer service call center environment required.
Experience in food service distribution a plus.
Excellent verbal communication skills and problem resolution ability required.
Working knowledge of Microsoft Word and Outlook required.
CRM / Phone Technology experience preferred.

Benefits

Comp & perks

Full US Foods Benefits - DAY 1!
medical, dental, vision
401K
life insurance
much more!

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingproblem resolutionrecord keepingbillinginquiry responsedelivery coordinationproduct knowledgecomplaint assessmentinvoice preparation

Soft Skills

verbal communicationinterpersonal skillsorganizational skillstimelinesscustomer relationship managementadaptabilityattention to detailteam collaborationconflict resolutionrecommendation skills

Certifications

High School diplomaBachelor’s degree