Customer Service Representative – National Sales

US Foods

Customer Service Representative providing support to National Sales customers and internal teams. Handling orders, inquiries, and resolving complaints within established guidelines.

Posted 4/23/2026full-timeCorona • Alaska, Arizona, California, Colorado, Montana, Nevada, New Mexico, Oregon, Texas, Utah, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide contact and liaison between National Sales customers and the sales team and internal departments
Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner
Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements
Back up to Sales Coordinator roles
Schedule Sunday - Thursday 8:30 am - 5 pm PT
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
Coordinate same-day deliveries and pickups for customers
Process pickup requests from customers and National Sales team
Respond to delivery/routing questions and issues from customers
Respond to product inquiries from customers
Share new or additional services or products with customers
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods
Contact all customers affected by product recalls and withdrawals
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.

Requirements

What you’ll need

High School diploma or equivalent required
Bachelor’s degree preferred
Minimum of three years experience in customer service call center environment required
Experience in food service distribution a plus
Excellent verbal communication skills and problem resolution ability required
Working knowledge of Microsoft Word and Outlook required
CRM / Phone Technology experience preferred.

Benefits

Comp & perks

Full US Foods Benefits - DAY 1!
medical
dental
vision
401K
life insurance
and much more!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceproblem resolutionorder processingrecord keepingbillinginquiry assessmentdelivery coordinationproduct knowledgecomplaint handlinginvoice preparation

Soft Skills

verbal communicationinterpersonal skillsorganizational skillstimelinesscustomer relationship management

Certifications

High School diplomaBachelor’s degree