Customer Service Representative – National Sales

US Foods

Customer Service Representative for National Sales handling customer inquiries and order processing. Provide liaison between customers, sales team, and internal departments in a hybrid role.

Posted 4/23/2026full-timeRosemont • Colorado, Illinois, Iowa, Kansas, Minnesota, Montana, New York, Texas, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $26 per hourWebsite

About the role

Key responsibilities & impact

Provide contact and liaison between National Sales customers and the sales team and internal departments.
Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner.
Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
Back up to Sales Coordinator roles.
Schedule Tuesday - Saturday 8:00 am - 4:30 pm CT.
Receive inbound calls and place outbound calls to customers to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information to assess validity of complaints and determine possible causes.
Coordinate same-day deliveries and pickups for customers.
Process pickup requests from customers and National Sales team.
Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers.
Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Requirements

What you’ll need

High School diploma or equivalent required; Bachelor’s degree preferred.
Minimum of three years experience in customer service call center environment required.
Experience in food service distribution a plus.
Excellent verbal communication skills and problem resolution ability required.
Working knowledge of Microsoft Word and Outlook required.
CRM / Phone Technology experience preferred.

Benefits

Comp & perks

Full US Foods Benefits - DAY 1!
medical
dental
vision
401K
life insurance
short-term and long-term disability
employee stock purchase plan
paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder processingcomplaint resolutionrecord keepingbillingdelivery coordinationproduct knowledgeproblem resolution

Soft Skills

verbal communicationinterpersonal skillsorganizational skills

Certifications

High School diplomaBachelor’s degree