Drive results as the first point of contact for assigned Territory Managers and Customers.
Provide Team selling, administrative support, and resolve questions/requests/issues.
Serve as the primary liaison between Customers, Territory Managers, District Sales Managers, and Product Sales Support Administrator.
Engage in regular phone conversations with customers, including taking orders, resolving issues, and opportunistically selling.
Review orders placed through US Foods Online to ensure accuracy/completeness.
Provide administrative support to Territory Managers and District Sales Managers as needed.
Escalate issues to appropriate parties to ensure appropriate responses.
Maintain ownership of all follow up communication from escalated inquiries.
Attend department sales meetings, product trainings, and cuttings to develop and grow product and vendor knowledge as required.

Requirements

High School diploma or equivalent required; Bachelor's degree preferred.
At least three (3) years of previous customer service experience required.
Food service distribution experience preferred.
Previous sales experience preferred, but not required.
Working knowledge of CRM tools is a plus (especially if it’s Salesforce.com).
Strong verbal communication and interpersonal skills and solid problem resolution ability required.
Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
Able to process multiple issues simultaneously, driving them to successful resolution.
Working knowledge of Microsoft Word, Excel and Outlook required.

Benefits

Full US Foods Benefits - DAY 1!
medical, dental, vision, 401K, life insurance, and much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesalesproblem resolutionorder accuracyadministrative supportfood service distributionCRM toolsMicrosoft WordMicrosoft ExcelMicrosoft Outlook

Soft Skills

verbal communicationinterpersonal skillscustomer service orientationinfluencepersuasionmulti-taskingfollow-up communication

Certifications

High School diplomaBachelor's degree