US Foods

Customer Operations Lead I

US Foods

full-time

Posted on:

Location Type: Remote

Location: Remote • Arizona • 🇺🇸 United States

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Salary

💰 $24 - $33 per hour

Job Level

Senior

Tech Stack

Tableau

About the role

  • Act as Subject Matter Expert (SME) and provide technical assistance for processes and escalations related to department tasks and assignments.
  • Train, coach, mentor, provide guidance and lead team members to best support the team’s activities and goals.
  • Delegate work and reallocate resources appropriately to ensure daily SLOs are met, which may include assuming responsibilities and providing backup support to Coordinators and Specialist roles as needed.
  • May assist with the management and maintenance of the daily huddle board; Create and maintain Outlook and system driven rules, folders, categorization as needed.
  • Perform audits for completeness and other activities as needed.
  • Management of collected reporting from various systems (Including, but not limited to, Tableau, Prime, MS Access, Power App). Prepare, analyze, identify trends and delegate for processing, review and/or training.
  • Monitor, maintain and analyze large data sets within department applications i.e., Microsoft Excel and Microsoft Access.
  • Identify vendors for integration into PACE system and review system requirements needed for conversion as needed.
  • Act as primary point of contact for New Market Transition/Acquisition/Market transfers, including but not limited to coordinate and assign the tasks based on the complexity and available resources; audit all aspects of acquisition work; communicate and follow up with acquisition team, markets, and driving project tasks and timelines.
  • Provide secondary review for Credit & Rebills for credit thresholds. Complete analysis of issues, summarize root cause of issues, ensure vendor billbacks are captured, and recommend business process improvements to department leadership.
  • Act as department liaison to other departments within SBS and US Foods, and external vendors and customers, as needed.
  • Align with department trainer/instructional designer to document best practices and standardize operating procedures and responsible for maintaining department documents such as, SOPs (Standard Operating Procedures), CAMs (Customer Account Management System), terms list etc.
  • Champion and partner on escalations and special projects, while delivering support efforts and service level agreements to ensure department key performance indicators are met.
  • May include other ad hoc projects, analysis, and/or duties at various complexities as assigned by management.

Requirements

  • Bachelor’s degree or equivalent experience required
  • 2 years’ experience in related Customer Operation workstream (i.e., Pricing, Net Off Invoice (NOI)) with a solid understanding of US Foods pricing rules and processes required.
  • 2 years’ experience training, coaching and/or mentoring other associates on complex concepts, best practices and/or contract administration processes required.
  • 4 years’ experience utilizing MS Office including Outlook (experience in a shared or collaborative inbox environment preferred) and strong Excel skills for data manipulation (ability to utilize filters on large data sets, and create pivot tables, VLOOKUP, SUM, SUBTOTAL, COUNT, IF, CONCATENATE, TEXT required).
  • Experience creating and/or utilizing macros is preferred.
  • Experience with two or more of the following: PeopleSoft/ CASIS/ PRISM/ PRIME/ MDM/ Tandem/ Discoverer/ Invoice Search Retrieval required.
  • Experience with loading extremely detailed entries into a database system is preferred.
  • Experience in process improvement and identification of waste required.
Benefits
  • Full US Foods Benefits - DAY 1!
  • medical
  • dental
  • vision
  • 401K
  • life insurance
  • much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisdata manipulationprocess improvementcontract administrationauditingmacrospivot tablesVLOOKUPSUMCOUNT
Soft skills
trainingcoachingmentoringdelegationcommunicationleadershipguidancecollaborationproblem-solvingproject management
Certifications
Bachelor's degree