Customer Support

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Run query reports from FERT system. Clean up and maintain accurate FERT data. Work on obtaining and tracking birth outcomes
• Obtain History & Physical (H&P) forms for all new patients.
• Ensure H&P is completed by the patient prior to their new patient visit.
• Provide coverage as Patient Services Specialist (PSS) on occasion

Clinical Support Specialist

Treasury Management Client Support Specialist

Customer Support Representative

Legal Support Specialist

Live Chat Support Agent

Customer Experience Manager – Business Banking