US Enhanced Personnel

Accounting Manager

• Own and manage the end-to-end general ledger close process, ensuring timely and accurate completion of monthly, quarterly, and annual close cycles.
• Oversee the preparation and review of journal entries, account reconciliations, and GL account analyses.
• Maintain and enforce the chart of accounts; ensure proper classification of transactions in accordance with US GAAP.
• Partner with business unit leaders to support budget actualization process.
• Manage the preparation of supporting schedules and documentation for external auditors and internal audit teams.
• Manage the Subscription Revenue Recognition process.
• Drive continuous improvement initiatives to enhance the efficiency, accuracy, and scalability of the accounting close process.
• Ensure strong internal controls are in place across the GL function; identify gaps and implement remediation plans as needed.
• Contribute to the preparation of financial statements, footnotes, and management reporting packages.

Director

• Own and drive customer LTV and all related performance metrics, including repurchase rate, AOV, units per transaction, margin, and retention cohorts.
• Lead all retention channels end-to-end, including email, SMS, direct mail, and subscription lifecycle programs.
• Develop and maintain a robust, insight-driven retention calendar aligned with product launches, campaigns, and brand moments.
• Track, analyze, and report on key customer and business KPIs, translating insights into clear, actionable improvements.
• Optimize existing CRM automations while identifying and building new lifecycle flows to address gaps across the customer journey.
• Partner closely with acquisition, creative, and brand teams to deliver cohesive, high-impact, cross-channel initiatives.
• Collaborate with data and analytics teams to define requirements and implement a personalized CRM and customer analytics infrastructure.
• Aggregate and analyze customer behavior, preferences, and purchase data across systems to improve segmentation, targeting, and personalization.
• Design and execute a rigorous testing roadmap across messaging, timing, creative, and offers to continuously improve performance.

Accounting Manager

Director of Retention