Technical Account Manager

US CLOUD: Microsoft Premier/Unified Support Alternative

full-time

Posted on:

Location Type: Remote

Location: Montana • United States

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Tech Stack

AzureERPSQL

About the role

  • The Technical Account Manager will oversee and address customers' technical needs within the Microsoft tech stack, helping them maximize the use of Microsoft technologies.
  • You will build customer trust and loyalty by serving as their advocate, driving customer-centric improvements, and delivering customized solutions.
  • Your role includes proactively addressing risks, minimizing downtime, and streamlining operations to boost efficiency and business growth.
  • As part of the advisory team, you will collaborate with technical support and engineering teams to resolve customer issues.

Requirements

  • 3+ years of experience in an Enterprise support environment with a strong understanding of corporate account support needs and emerging Microsoft trends.
  • 3+ years of experience in two or more of the following: enterprise resource planning facilitating digital transformation discussions and strategy, database systems, messaging, management, and operations, and/or security.
  • Experience within Windows Server, Win10, Active Directory, Systems Center, Azure, Office 365, SharePoint Server, SQL Server, Exchange Server, and Dynamics ERP.
  • Refined oral and written communication skills with ability to effectively negotiate, convey ideas, and build strong relationships.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
enterprise resource planningdigital transformationdatabase systemsmessagingmanagementoperationssecurityWindows ServerActive DirectorySQL Server
Soft Skills
communicationnegotiationrelationship buildingcustomer advocacycustomer-centric improvementsproblem-solvingtrust buildingcollaborationrisk managementefficiency improvement