Director

• Lead and mentor a team of consultants and engineers to deliver high-quality Microsoft solutions
• Orchestrate daily team workload, ensuring optimal resource allocation based on skill, availability, and client need
• Serve as executive sponsor for strategic accounts, guiding clients through complex transformation initiatives
• Lead solution architecture and delivery strategies for high-value engagements aligned with business outcomes
• Drive revenue growth through account expansion, upsell opportunities, and proactive client engagement
• Define and monitor KPIs for delivery excellence, including SLA compliance, CSAT, utilization, and delivery velocity
• Implement systems and dashboards to track financial performance, team productivity, and client satisfaction trends
• Influence pricing strategies, contract structures, and delivery models to align with profitability and client value.

Director of Consulting Services

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