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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management and business analysis, with a strong focus on customer discovery, market validation, and product performance analysis. Proficient in developing product documentation, sales materials, and collaborating with cross-functional teams to enhance product offerings.
Highest-signal resume keywords
Product ManagementBusiness AnalysisCustomer DiscoveryMarket ValidationProduct Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Lifecycle ManagementMarket ResearchData AnalysisUse Case DevelopmentBusiness Case DevelopmentRoadmap PlanningPerformance Metrics AnalysisSales Enablement MaterialsPresentation DevelopmentDocumentation
Soft Skills
Strong Written CommunicationStrong Verbal CommunicationCollaborationStakeholder EngagementProblem Solving
Tools & Technologies
Cloud ServicesAI and AutomationCybersecurityEnterprise ApplicationsManaged Services
Industry Keywords
B2B TechnologyProfessional ServicesCustomer SuccessService DeliverySales Engineering
Tech Stack
Tools & technologiesCloudCyber Security
About the role
Key responsibilities & impact- Research assigned aspects of a product or service offering, including customer problems, market trends, competitor approaches, partner capabilities, delivery dependencies, and commercial considerations.
- Support product lifecycle activities, including ideation, customer and market validation, business case development, roadmap planning, launch readiness, adoption monitoring, and enhancement recommendations.
- Participate in customer discovery sessions, customer interviews, feedback programs, and Voice of the Customer initiatives.
- Synthesize findings into documented needs, use cases, and improvement opportunities.
- Analyze product performance, customer adoption trends, usage metrics, and market insights to identify opportunities for product enhancements, service improvements, and future roadmap recommendations.
- Draft product definition components, including use cases, qualification criteria, service boundaries, assumptions, requirements, launch checklists, FAQs, and internal product guides.
- Develop initial drafts of sales and enablement materials and collaborate with Product Marketing to create one-pagers, battle cards, presentations, training materials, and other sales assets.
- Support Solution Engineers and field teams by addressing product-related inquiries, documenting recurring issues and enhancement requests, and escalating strategic decisions to the Product Manager when appropriate.
- Track launch readiness, customer adoption, feedback, and product performance metrics.
- Maintain accurate product records, decision logs, artifacts, source materials, and follow-up actions to ensure stakeholders have access to current and reliable information.
Requirements
What you’ll need- Bachelor's degree in Business, Technology, Engineering, Design, Communications, or a related field, or equivalent practical experience.
- One to three years of experience in product management, product operations, business analysis, technology consulting, solutions support, program delivery, or a related role.
- Experience researching business or technology challenges and translating incomplete information into structured recommendations, presentations, or documentation.
- Exposure to B2B technology or professional services environments.
- Experience with managed services, cloud services, AI and automation, cybersecurity, or enterprise applications is preferred.
- Strong written and verbal communication skills, including experience developing presentations, product documentation, sales materials, training content, or research summaries.
- Ability to work effectively with technical, commercial, delivery, and customer-facing stakeholders to understand service scope, dependencies, and customer value.
- Experience supporting discovery sessions, demonstrations, implementations, customer success initiatives, service delivery, or sales engineering activities is preferred.
Benefits
Comp & perks- Professional development
- A culture that celebrates success and diversity
- Medical, Dental, Vision
- 16 Holidays, 15 days PTO, 7 sick days
- 401k with a match and tuition reimbursement