Sales Engineering Manager
US Claro
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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About the role
- Lead and scale the Pre-Sales Solutions organization: Lead, mentor, and develop a high-performing team of Solution Architects aligned to the company’s capabilities framework, ensuring strong technical depth, commercial mindset, career growth, and consistent delivery excellence.
- Own the end-to-end solutioning strategy for revenue generation: Drive the design and validation of customer-centric, outcome-driven solutions that support revenue growth across U.S. accounts, ensuring all proposed solutions are technically sound, commercially viable, and aligned with customer business objectives.
- Architect integrated, multi-domain solutions: Oversee the architecture of end-to-end solutions across cybersecurity, cloud, AI & data, connectivity, managed services, and enterprise platforms—ensuring cohesive, scalable, and future-ready designs.
- Establish and standardize the pre-sales operating model: Define and continuously improve methodologies, frameworks, tools, and best practices across the pre-sales organization to ensure repeatability, quality, and speed in solution development.
- Act as a strategic partner to Sales leadership: Partner with Sales to qualify opportunities, shape deal strategy, prioritize pipeline, anticipate competitive positioning, address complex customer objections, and increase win rates.
- Build and manage a high-impact partner ecosystem: Develop strong working relationships with technology vendors, strategic partners, and internal solution teams to expand solution capabilities and accelerate deal execution.
- Ensure seamless transition from sales to delivery: Work closely with Service Delivery and Customer Care to guarantee accurate scoping, clear assumptions, proper handoff, and smooth execution from pre-sales to implementation.
- Drive operational excellence and performance management: Own pre-sales performance metrics, forecasting inputs, capacity planning, utilization, and KPIs—ensuring optimal resource allocation and predictable execution.
- Develop talent and organizational capability: Recruit, onboard, train, coach, and evaluate Solution Architects; define skills models and career paths; continuously elevate technical, consultative, and commercial competencies.
- Act as technology and market intelligence leader: Stay ahead of industry trends, regulatory requirements, and emerging technologies across cybersecurity, cloud, AI, and digital services—translating market insights into GTM and solution strategy.
- Oversee workload distribution and project execution: Secure necessary resources; uphold productivity standards; ensure ethical practices; maintain technical documentation and KPIs within company repositories; and drive the adoption of new processes and procedures.
Requirements
- Bachelor's Degree in Computer Science, Software Engineering, Information Systems, or related discipline.
- Master's Degree in Computer Science, IT Management, or related discipline. (Preferred)
- 7-9 years IT Solution Architecture, Pre‑Sales, or Enterprise Architecture (Required)
- Bilingual (English/Spanish) (High proficiency)
- Information Technology Infrastructure Library (ITIL) ITIL V4 Upon Hire (Required)
- CompTIA Security+ Certification (Preferred)
- Microsoft Certified Solutions Expert Cloud Architecture Certification (Azure / AWS / GCP) within 180 Days (Preferred)
- Enterprise Integration Engineer Certification TOGAF / Enterprise Architecture within 180 Days (Preferred)
- ServiceNow Certified System Administrator ServiceNow within 180 Days (Preferred)
Benefits
- Professional development
- A culture that celebrates success and diversity
- Medical, Dental, Vision
- 16 Holidays, 15 days PTO, 7 sick days
- 401k with a match and tuition reimbursement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Solution ArchitecturePre-SalesEnterprise ArchitectureCybersecurityCloudAIDataConnectivityManaged ServicesEnterprise Platforms
Soft Skills
LeadershipMentoringTeam DevelopmentStrategic PartnershipCommunicationOperational ExcellencePerformance ManagementTalent DevelopmentRelationship BuildingProblem Solving
Certifications
Bachelor's Degree in Computer ScienceMaster's Degree in Computer ScienceCompTIA Security+ CertificationMicrosoft Certified Solutions Expert Cloud ArchitectureEnterprise Integration Engineer CertificationServiceNow Certified System Administrator