HR Operations Coordinator

US Anesthesia Partners

HR Operations Coordinator providing Tier I Workday and HR support to USAP Associates. Managing inquiries, cases, escalations, and knowledgebase-driven service delivery.

Posted 8/13/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing HR inquiries and transactions. Proficient in navigating HR systems and maintaining confidentiality in compliance with HR policies.

Highest-signal resume keywords

HR Operations ExperienceCustomer Service ExperienceWorkday NavigationCase Management System ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsCase ManagementKnowledge ManagementWorkdayData Privacy Compliance

Soft Skills

EmpathyCustomer OrientationAttention to DetailFast LearnerResults-Oriented

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

PHIPIISOP UpdatesService-Level TargetsSelf-Service Opportunities

About the role

Key responsibilities & impact

Serve as the first point of contact for USAP Associate inquiries and internal HR Workday transaction requests via phone, email, or ticket
Document cases in the case management system and sort or grade them by complexity tier
Answer routine Tier I HR and Workday questions using the knowledgebase and searchable HR resources
Escalate complex Tier II and Tier III questions and transaction requests to the appropriate support queue
Follow up as needed and resolve inquiries in a timely manner to support target service levels
Educate Associates on self-service opportunities
Contribute updates to SOPs for HR programs, processes, and policies
Raise issues, escalate concerns, and advocate for improvements to HR policies, programs, and processes
Maintain adherence to HR policies related to PHI, PII, and data
Share knowledge and participate in efforts to increase the value of HR Operations

Requirements

What you’ll need

High School Diploma or GED equivalent required
Associate’s/Bachelor’s degree preferred
Two (2) years of HR operations experience optional but preferred
One (1) year of experience in a customer service environment optional but preferred
Ability to remain empathetic and customer-oriented in a fast-paced environment
Strong communication skills in listening, speaking, and writing
Strong organizational skills and attention to detail
Ability to quickly search for and locate information in online resources
Results-oriented and able to consistently meet service-level targets
Fast learner with a strong desire to learn
Ability to adhere to policy when maintaining confidential information
Ability to navigate HR systems such as Case Management, Knowledge Management, and Workday
Must be able to complete the physical requirements with or without reasonable accommodation
USAP does not hire candidates residing in California, Hawaii, or Alaska

Benefits

Comp & perks

Quarterly bonus eligibility; bonuses are based on company and individual performance and are not guaranteed
Reasonable accommodations may be made for employees with disabilities
Equal employment opportunities