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Payment Application Specialist
US Acute Care SolutionsPayment Application Specialist resolving payment discrepancies and posting remittances for USACS, a hospital-based emergency and inpatient medicine provider. Maintaining accurate patient accounts and revenue-cycle data.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in financial reconciliation, payment processing, and revenue cycle management, with a strong focus on communication and problem-solving skills to effectively resolve discrepancies and maintain accuracy in financial records.
Highest-signal resume keywords
Health Insurance Websites/Portals ExperienceFinancial Records ResolutionExplanation of Benefits ReviewPayment Processing ExperienceData Analysis Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Financial ReconciliationPayment ProcessingData AnalysisElectronic Remittance Advice (ERA) ReviewSpreadsheet Applications Proficiency
Soft Skills
Problem-Solving SkillsInterpersonal AbilitiesCommunication SkillsAttention to DetailTask Management
Tools & Technologies
CRM SoftwareWindows-Based PCSpreadsheet Applications
Certifications & Qualifications
High School DiplomaFinance CertificationAccounting CertificationHealthcare Administration Certification
Industry Keywords
Revenue Cycle ManagementPayment-PostingPayer CommunicationConfidentialityFinancial Operations
About the role
Key responsibilities & impact- Collaborate with the Athena team to identify, investigate, and resolve duplicate or misrouted payment items via CRM
- Assist in balancing and reviewing third-party collection vendor accounts for financial reconciliation and reporting accuracy
- Communicate with payers by phone and other channels to research and obtain missing or omitted payment-posting information
- Transition One Time Use credit card payers to EFT/ACH payment methods using the BSG ticket process
- Review, upload, and post paper remittances and Electronic Remittance Advice (ERA) files from payer web portals into Athena
- Monitor, document, and escalate emerging trends, recurring issues, and unusual payment-posting challenges
- Apply incoming unpostable and correspondence records to correct patient accounts and claims
- Perform additional departmental duties as assigned
- Meet or exceed production and quality targets set by management
Requirements
What you’ll need- High School Diploma or equivalent required
- Additional education or certifications in finance, accounting, or healthcare administration preferred
- Experience with Health Insurance Websites/Portals required
- Experience with Financial Records to resolve missing payments required
- Proficient in review of Explanation of Benefits and Posting required
- Experience communicating with payers to research and obtain missing or omitted information required
- Prior experience in payment processing, revenue cycle management, or related financial operations preferred
- Proficiency with Windows-based PC hardware and software, especially spreadsheet applications for data analysis and reporting
- Strong problem-solving skills to independently identify, research, and resolve complex discrepancies
- Excellent interpersonal and communication abilities
- Commitment to maintaining confidentiality of sensitive patient and financial information
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Willingness to work overtime during peak periods or special projects
- Exceptional attention to detail
- Ability to sit for extended periods; occasional walking, standing, bending, stooping, and lifting up to 15 pounds
- Close visual acuity for detailed work
Benefits
Comp & perks- Medical, dental, and vision insurance options
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- 401(k) employee and employer contributions
- Paid time off, including vacation, sick leave, and company holidays
- Paid parental leave & family support benefits
- Short-term and long-term disability insurance
- Life and accidental death & dismemberment (AD&D) insurance
- Employee assistance programs & wellness resources
- Additional compensation may include bonus eligibility, equity, or other incentive programs, depending on the role
- Competitive benefits and unlimited paths for advancement
- Culture of robust support