AI Voice Lead

Urrly

Voice AI Lead at a fast-growing healthcare company responsible for AI strategy and execution. Collaborating with C-suite on enterprise Voice AI deployments.

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact

Lead enterprise Voice AI deployments end-to-end
Optimize containment, CSAT, and task success rates
Integrate Voice AI into Five9 or similar CCaaS platforms
Design conversation flows, prompts, and fallback logic
Improve QA, evals, and conversation performance metrics
Support compliant outbound Voice AI operations
Partner directly with executive leadership on roadmap priorities

Requirements

What you’ll need

8+ years relevant Voice AI or contact center experience
3+ production Voice AI deployments personally owned
Experience with PolyAI, Cognigy, Replicant, or Parloa
Deep CCaaS knowledge, preferably Five9
Strong SIP, CTI, queue management, and transfer knowledge
Experience in healthcare, insurance, or financial services

Benefits

Comp & perks

Remote work across the US
High-growth healthcare environment
Direct exposure to AI leadership and strategy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Voice AICCaaSSIPCTIqueue managementtask success ratesconversation flowspromptsfallback logicQA

Soft Skills

leadershipcommunicationcollaborationorganizational skills