Client Success Manager

Urrly

Client Success Manager leading partner onboarding and success at a fast-growing telehealth company. Driving adoption and retention while managing daily client interactions remotely.

Posted 4/11/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead partner onboarding from sales handoff to launch.
Build partner success plans and track adoption KPIs.
Run business reviews with clear data and next steps.
Manage client questions, issues, and escalations.
Coordinate with product, engineering, billing, and care teams.
Document workflows and create partner playbooks.
Drive adoption, retention, and account growth.

Requirements

What you’ll need

2+ years in client success, partner success, or implementation.
Health tech experience with payer or insurance workflows.
Strong Excel or Google Sheets skills.
Experience with reporting, pivots, and partner metrics.
Able to work Eastern Time business hours.
Comfortable managing custom partner setups.
SFTP or API workflow exposure (nice to have).
Experience with health plans or managed care (nice to have).
QBR or ABR presentation experience (nice to have).
Startup experience with limited tools (nice to have).

Benefits

Comp & perks

Fully remote work across the U.S.
Flexible schedule within ET business hours.
High growth potential for the right candidate.
Great benefits and startup upside.
Laptop provided.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ExcelGoogle Sheetsreportingpivot tablespartner metricsSFTPAPI workflows

Soft Skills

client managementissue resolutioncommunicationorganizational skillsdata analysis