Urrly

Contact Center Systems Administrator

Urrly

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇴 Colombia

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Salary

💰 $2,000 - $2,500 per month

Job Level

Mid-LevelSenior

Tech Stack

PythonSQL

About the role

  • Configure campaigns and queues (Five9 or similar)
  • Pull/export contact center data (CSV-style)
  • Build reports in Excel for ops teams
  • Run live dashboards and metrics
  • Support real-time questions from agents/leads
  • Solve with formulas, not manual work
  • Automate repeat tasks if possible (SQL/Python bonus)

Requirements

  • 5+ years in contact center admin (Five9 or similar)
  • Strong Excel (PivotTables, VLOOKUP/XLOOKUP, formulas)
  • Passed live Excel test (required to be hired)
  • Able to work full-time US hours
  • Reliable schedule, no frequent connectivity gaps
  • Nice to have: SQL or Python (report automation, scaling)
  • Five9 hands-on (not just exposure)
Benefits
  • Fully remote role
  • Real ownership of live ops—not back-office busywork
  • Direct impact, no analyst bottlenecks
  • Tight feedback loop with leads and ops

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ExcelPivotTablesVLOOKUPXLOOKUPformulasSQLPythonreport automationdata exportdata analysis
Soft skills
problem-solvingreliabilitycommunicationteam supporttime management