Key Holder

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Key Holder at Urban Outfitters contributing to customer experience and leading store operations. Managing daily objectives and supporting team performance in a retail environment.

Posted 7/29/2026part-timeArlington • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and communication skills to enhance customer experience and drive sales while maintaining store standards and safety protocols. Capable of managing team performance and supporting new hire onboarding to foster a productive work environment.

Highest-signal resume keywords

Leadership ExperienceCustomer EngagementProduct KnowledgeDecision-Making SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inventory ManagementSales StrategyProduct PricingStore OperationsOnboarding Support

Soft Skills

Great CommunicatorTeam CollaborationProblem SolvingInitiativeFeedback Provision

Industry Keywords

Customer ExperienceStore EnvironmentSafety StandardsPromotionsFlexible Hours

About the role

Key responsibilities & impact

Initiates conversation with customers as they enter the store and informs them of current promotions
Contributes to a selling environment by connecting with multiple customers and sharing product information and pricing
Delivers a seamless shopping experience through understanding of product, pricing strategy, and utilization of technology
Supports the customer in-store pickup process including loading of furniture into vehicles
Leads the store environment and customer experience with managing and adjusting the daily zone chart, driving sales, and maximizing productivity in all store areas
Acts as an elevated team member, exercising decision-making skills to enhance each customer’s experience
Provides timely and specific employee feedback to create a culture of action and accountability
Provides insight on associate performance to the leadership team for development
Maintains standards and cleanliness by supporting daily tasks to create the best possible store environment; collaborates with key partners to receive and place new product
Supports daily opening and closing procedures along with ensuring product pricing and promotions are executed and signed accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Actively participates in daily meetings and takes initiative in teaching and sharing of product knowledge
Checks in with leadership to maintain communication and teamwork on completing store objectives
Assists the Associate team in their growth and problem solving; supports new hire onboarding in their orientation and zone development

Requirements

What you’ll need

Leadership experience
Great communicator able to set clear objectives and follow through
Must be comfortable on a ladder and have ability to lift and push more than 50lbs
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings