Key Holder

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Key Holder contributing to customer-centric environment and supporting store leadership at Anthropologie. Actively manages environment, drives sales, and trains associate team for excellent customer experience.

Posted 7/22/2026part-timeLake Buena Vista • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team collaboration skills while driving sales and enhancing customer experiences. Proficient in managing store operations and fostering an inclusive environment that values diverse perspectives.

Highest-signal resume keywords

Leadership ExperienceCustomer Experience EnhancementSales and Store Metrics ManagementTeam CollaborationOmni-Channel Shopping Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Key Performance IndicatorsStore Operations ManagementOnboarding and TrainingVisual Standards MaintenanceProblem Solving

Soft Skills

Team PlayerActive ListeningDecision-MakingPositive AttitudeCommunication

Industry Keywords

Omni ServicesCustomer ConnectionInclusive Work EnvironmentStore StandardsFlexible Hours

About the role

Key responsibilities & impact

Collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
Takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
Utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
Supports the training of the associate team, including new hire onboarding
Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
Collaborates with key partners to effectively facilitate shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
Provides insights related to the customer and employee experience and communicates feedback to Store Manager
Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities

Requirements

What you’ll need

Anthro brand fan
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!