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Brand Ambassador
URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)Brand Ambassador at Urban Outfitters creating engaging and authentic customer experiences. Maintaining an inspiring and organized store environment while staying informed on trends and products.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates a strong ability to engage customers through authentic conversations and create memorable shopping experiences. Exhibits flexibility and a collaborative spirit while maintaining an organized and inspiring retail environment.
Highest-signal resume keywords
Customer EngagementRetail ExperienceTeam CollaborationCreativity and IndividualityFlexibility in Scheduling
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
People-First MindsetPositive EnergyAdaptabilityCommunication Skills
Tools & Technologies
In-Store Technology
Industry Keywords
RetailCustomer ServiceProduct KnowledgeVisual Merchandising
About the role
Key responsibilities & impact- Bring the Brand to Life
- Show up as you—your individuality, creativity, and perspective are what make the UO experience different; stay in the know on product drops, trends, and what’s happening in-store and online
- Create the Energy on the Salesfloor
- Engage customers with authentic conversations, keep them informed about exclusive drops and promotions, and share your enthusiasm for products you're genuinely excited about; your energy helps create memorable experiences that keep customers coming back
- Make Shopping Seamless
- Help maintain a space that feels inspiring, organized, and easy to shop; from restocking to styling displays, you’ll keep the store looking fresh and on-brand
- Use in-store tech to support customers however they want to shop—whether that’s in-store, online, or somewhere in between
- Stay Curious + Flexible
- Be open to trying new things, jumping in where needed, and learning as you go—every day is a little different, and that’s part of the fun
- Work as a Team
- Support your team, share ideas, and bring good energy—we show up for each other and make the store a positive place to be
Requirements
What you’ll need- A genuine love for Urban Outfitters
- Confidence in expressing your personal style and creativity
- A people-first mindset, you enjoy meeting and helping others
- A collaborative attitude and positive energy
- Comfort in a fast-moving, ever-changing environment
- Flexibility with scheduling (nights, weekends, holidays)
- Experience in retail or customer service is a plus, but not required
Benefits
Comp & perks- Flexible scheduling that works with your life
- Employee discount on UO products
- Opportunities to grow within the brand
- Hands-on experience with fashion, culture, and retail
- Medical, dental, vision, PTO, generous employee discounts, retirement savings and much more!