Client Experience Coordinator

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Client Experience Coordinator managing administrative tasks for Design Services at Terrain. Enhancing customer experience through effective communication and design project management.

Posted 7/10/2026part-timeGlen Mills • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $20 per hourWebsite

About the role

Key responsibilities & impact

Exceeds customer expectations by building genuine, long lasting relationships through personalized attention
Understands terrain concepts and partners with clients to understand their needs
Works with design teams to create cohesive environments through compelling container installations and wedding design projects
Takes initiative and works productively solo or within a team to achieve design goals
Builds and maintains productive partnerships with members of the store team
Communicates daily with the Design Manager on client consultations, design details, and project updates
Collaborates with key partners to submit invoices in a timely manner, keep records, and facilitate payment processing

Requirements

What you’ll need

Experience in horticulture and floral design
Experience working with Microsoft Office
Ability to work flexible hours to meet the needs of the retail design business and off-site design projects

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HorticultureFloral Design

Soft Skills

Relationship BuildingCommunicationTeam CollaborationInitiative