Assistant Department Manager

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Assistant Department Manager supporting service, selling, and business operations at Anthropologie store. Fostering team community through education on brand and store initiatives while driving customer engagement.

Posted 7/10/2026full-timeSanta Cruz • California • 🇺🇸 United StatesJunior💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong retail leadership and customer engagement skills, fostering an inclusive environment while driving sales and team development. Proficient in operational processes and effective communication to enhance the customer experience and support team objectives.

Highest-signal resume keywords

Retail Leadership ExperienceCustomer EngagementTeam DevelopmentOperational ProcessesFlexible Scheduling

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Team PlayerActive ListeningCommunicationEmployee EngagementService Culture

Industry Keywords

SPARKED ProgramCustomer ExperienceDiversity and InclusionBrand EngagementOnboarding Process

About the role

Key responsibilities & impact

Acts as a brand representative to promote a positive and inclusive environment in the store, in line with the values of the SPARKED program
Leads by example in upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
Supports the store leadership team and stylists to promote unique customer events that drive brand engagement and deep connections with the local community
Actively participates leading the salesfloor and driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
Participates in the recruiting, hiring, and onboarding process to ensure we retain a diverse and engaged team
Utilizes brand resources to champion employee development and support initiatives such as the SPARKED Journal, employee recognition, and team building activities
Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
Provides feedback about team training needs to support optimal scheduling and payroll allocation to drive sales and brand initiatives
Contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Checks in with leadership to maintain communication and teamwork on completing store objectives
Adopts a people-first philosophy, prioritizing employee engagement and actively sharing store priorities and brand messages with the team
Provides insights related to the customer and staff experience and communicates feedback to Service and Styling Manager

Requirements

What you’ll need

Anthro brand fan
1+ years of retail leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!