Department Manager – Service & Styling

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Service and Styling Manager directing the service and styling aspects at retail store Anthropologie. Leading team development, customer service, and store operations to enhance the shopping experience.

Posted 7/9/2026full-timeBloomington • Minnesota • 🇺🇸 United StatesJuniorMid-Level💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong retail leadership with a focus on team development, customer experience, and sales performance. Proven ability to drive financial results while fostering an inclusive and engaging store environment.

Highest-signal resume keywords

Retail Leadership ExperienceStrong Merchant SkillsTalent DevelopmentCustomer Experience ManagementSales Forecasting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team EmpowermentCommunicationEvent CurationProblem SolvingInclusivity Advocacy

Industry Keywords

RetailCustomer ExperienceSales MetricsOmni ProcessBrand Messaging

About the role

Key responsibilities & impact

Directs the service, selling, and styling to achieve an engaging and inspiring store environment
Leads by example in providing extraordinary service
Empowers the team to drive sales and metrics
Teaches the team to provide a frictionless customer experience
Supports the Store Manager in curating events and experiences
Oversees the training, development, and accountability of the CEM program
Drives the styling program by empowering styling team members
Supports the Store Manager in identifying and onboarding external talent
Utilizes brand resources to champion employee development
Contributes to assessing sales forecasts
Takes an active role in opening and closing, restock, standards, cleanliness, IT and facilities issues, and loss prevention efforts
Oversees the omni process to ensure fill rates are maintained and the brand standard for omni organization is followed
Contributes to an inclusive environment by helping to amplify all voices
Facilitates the sharing of product knowledge, current trends, brand messaging, and store priorities through daily touchpoints with the team

Requirements

What you’ll need

Anthro brand fan
2+ years of retail leadership experience
Strong merchant skills and a history of delivering financial results
Proven record of developing great talent
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!