Key Holder

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Key Holder contributing to operations at Free-est x Free People store in Pacific Palisades, CA. Engaging with customers, driving sales, and supporting team management in retail environment.

Posted 7/9/2026part-timePacific Palisades • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team collaboration skills while driving sales through personalized customer service and product knowledge. Maintains a focus on creating an engaging omni-channel shopping experience and adhering to company policies and safety standards.

Highest-signal resume keywords

LeadershipCustomer Experience ManagementSales Initiatives DevelopmentTeam CollaborationProduct Knowledge Training

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Team PlayerInitiativeCommunicationPositivityFlexibility

Tools & Technologies

Omni-Channel SystemsInventory Management Systems

Industry Keywords

Brand AmbassadorCustomer EngagementVisual StandardsSafety StandardsProduct Loss Reduction

About the role

Key responsibilities & impact

Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer
Creates selling initiatives that enhance the customer experience; empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations
Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand resources
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
Takes responsibility for own development and professional growth while considering role replacement for career progression

Requirements

What you’ll need

Love for the FP & Free-est brand
Stands out as a leader
Experience being a team player
Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays
Eagerness to learn and grow within the organization

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings and much more!