Customer Success Associate

URBN (Urban Outfitters, Anthropologie Group, Free People & Nuuly)

Customer Success Associate providing support for Nuuly customers via chat and email. Resolving inquiries and ensuring customer satisfaction through clear communication and efficient service.

Posted 7/9/2026part-timeRemote • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to respond effectively to inquiries and resolve issues while maintaining empathy for customer needs. Familiarity with URBN brands and a commitment to providing accurate information and feedback are essential.

Highest-signal resume keywords

Customer Service ExperienceEmpathyIssue ResolutionCommunication SkillsFeedback Collection

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic CommunicationProblem SolvingActive Listening

Industry Keywords

URBN BrandsCustomer InquiriesSubscription ManagementBilling InquiriesStable Internet Connection

About the role

Key responsibilities & impact

Respond to customer inquiries via chat or email
Provide accurate information on services and policies
Resolve routine issues such as subscription status updates, refund requests and billing inquiries
Escalate complex cases to higher-level support when necessary
Follow clear guidance given by the leadership team when appeasing customers
Empathetic to customers’ needs but understanding of the business’ bottom line
Collect and share feedback to external teams to ensure the needs of the customers are being met

Requirements

What you’ll need

Experience in customer service or related role
Demonstrate a passion for and understanding of the URBN brands, customers and product
Must have access to consistently stable internet connection

Benefits

Comp & perks

medical
dental
vision
PTO
generous employee discounts
retirement savings
much more!